At SCS, we partner with consumers, with the goal of reaching a flexible payment solution that helps an individual to achieve financial independence as well as restore their credit. We work to help consumers reach their goal of paying off debt through extended time and flexible arrangements. Our focus is on the consumer.

SCS purchases uncollectible receivables from banks and other lenders throughout the country. Once purchased, SCS may collect on the accounts either through our own internal collection efforts or by using a third-party collection vendor. We may choose a third-party vendor that specializes in a specific geographic area or specific type of receivables. Specialized collectors are often more knowledgeable about state and local laws or the nuances of a particular type of receivables, which can aid in compliance.

Before placing an account with a third-party vendor, SCS reviews the debt to ensure it is appropriate for that particular vendor. This review also aids SCS in more efficiently monitoring the collection process.

At any given time, SCS may be working with dozens of different receivables collection companies across the country. Some are selected for their expertise in a particular type of asset category (for example, credit card debt). Others have deep geographic knowledge and are well-versed in local and state laws and regulations.

SCS has long-standing relationships with several vendors. New vendors often come through industry referrals. SCS is a member of several industry trade associations that provide referrals. Our company leadership also attends industry conferences, which offer the opportunity to meet potential vendors.

SCS performs detailed due diligence on each potential new vendor. Before placing any accounts with a vendor, SCS uses an extensive and rigorous onboarding process to further vet and prepare the vendor for working with our company.

You may receive a phone call, email or other notification regarding your outstanding balance and detailing that it has been purchased by a receivables buyer. You should also receive a collection notification letter from either the receivables buyer or collection agency that notifies you that your debt has been turned over for collection and details your legal rights. The Fair Debt Collection Practices Act protects consumers and details when, how, and how often debt collectors can contact a consumer, among other things.

SCS is constantly monitoring vendor performance. Vendors are evaluated on their industry experience, data and information security practices, compliance, and management, among other things. Each vendor is also reviewed for compliance with SCS policy requirements. In addition, SCS looks at vendor compliance with required federal and state disclosures, complaint and dispute resolution practices, and call monitoring procedures.

SCS believes in supporting the health of the communities we serve. We do this through donations and employees volunteering to a number of area charities. We support organizations who are providing community assistance in literacy and education, children’s health, and homeless services, among other areas.